Support Policy Page

Customer Support Policy

Effective Date: 19 July 2025
Platform: www.cliqnorder.com

At Cliqnorder, customer satisfaction is our top priority. We are committed to providing timely, helpful, and respectful support for all queries related to your orders, returns, payments, or product information.

How to Reach Us

You can contact our support team through the following channels:

• ? Email Support: support@cliqnorder.com

• ? Phone Support: +91-9999999999

• ? Live Chat: Available on our website (Mon–Sat, 10:00 AM – 6:00 PM)

• ? WhatsApp Support: Coming soon!

Support Hours

We are available during the following hours:

• Monday to Saturday: 10:00 AM – 6:00 PM

• Sunday: Closed (Emergency support only via email)

Response Time

• Email: Within 24 hours

• Phone/Chat: Instant during working hours

• Escalated Issues: Resolved within 2–5 business days

Issues We Handle

Our support team is ready to assist you with:

• Order tracking & delivery updates

• Payment confirmation issues

• Return, refund & replacement requests

• Damaged or incorrect product complaints

• Product details or stock availability

• Account or login issues

 Code of Conduct

• We treat all customers with respect and expect the same in return.

• Abusive language, threats, or harassment will lead to account suspension or blacklisting from future orders.

Important Notes

• Always mention your Order ID while contacting us for faster resolution.

• For quick answers, please refer to our [FAQs] or [Help Center] on the website.

For any help, don’t hesitate to reach out to us.
We’re here to assist you every step of the way.

Cliqnorder Team
Your Trusted Online Marketplace